Frequently asked questions to help you buy a voucher, a gift box or an item - HOSTELLERIE DE LEVERNOIS
Are gift boxes sent immediately after purchase?
You can choose to have your gift box sent immediately by email after your purchase at HOSTELLERIE DE LEVERNOIS.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for gastronomic experiences, stays, and spa treatments at HOSTELLERIE DE LEVERNOIS.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at HOSTELLERIE DE LEVERNOIS.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box during your order. It can be sent by email, by mail, or you can opt for in-store pickup, depending on your preferences and availability at HOSTELLERIE DE LEVERNOIS.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the possibility to send them immediately by email for a last-minute offer. Enjoy the refined universe of HOSTELLERIE DE LEVERNOIS to please your loved ones.
How do I create a group fund and invite people?
To create a group gift and offer a gift box from HOSTELLERIE DE LEVERNOIS, select the dedicated option during your purchase. You can then invite participants via email or link sharing. Immediate email sending is possible for a last-minute gift box at HOSTELLERIE DE LEVERNOIS.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift boxes offered at HOSTELLERIE DE LEVERNOIS. You can select the amount that fits your budget from the available options.
How can I log in to my account?
To access your account, use the email address and password associated with your registration on our site. If you have forgotten your password, you can reset it via the dedicated option on the login page of HOSTELLERIE DE LEVERNOIS.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. This action is immediate and commitment-free at HOSTELLERIE DE LEVERNOIS.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and delivered together. Enjoy our selection of gastronomic, spa, and stay gift boxes at HOSTELLERIE DE LEVERNOIS.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at HOSTELLERIE DE LEVERNOIS.
How do I purchase or give a gift box?
To offer a gift box from HOSTELLERIE DE LEVERNOIS, choose your gift box from our selection, add it to your cart, and personalize it with a message. You can opt for immediate email delivery or a gift pouch version delivered to your home, directly from our official HOSTELLERIE DE LEVERNOIS store.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate to your loved ones, who can then choose their preferred experience from our various gastronomic, spa, or stay offers. The recipient can book their dates directly with our establishment, HOSTELLERIE DE LEVERNOIS.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions specified at the time of purchase. At HOSTELLERIE DE LEVERNOIS, you can choose immediate email delivery for a last-minute offer.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours at HOSTELLERIE DE LEVERNOIS.
Is the gift box customer service reachable by phone?
The customer service of HOSTELLERIE DE LEVERNOIS is reachable by phone from Monday to Friday between 9 AM and 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at HOSTELLERIE DE LEVERNOIS.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about gift boxes. The chat opening hours are displayed on the contact page of our establishment HOSTELLERIE DE LEVERNOIS.
Is there a dedicated customer service for gift boxes?
Our customer service is available to answer any questions you may have about your gift box. We are here to help you make the most of your experience at HOSTELLERIE DE LEVERNOIS.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at HOSTELLERIE DE LEVERNOIS. You will find practical information about booking, validity, and the available services, such as stays, gourmet meals, or spa treatments, at our establishment HOSTELLERIE DE LEVERNOIS.
Is spa access included in my gift box?
Access to the spa depends on the gift box chosen. The Sisley Spa at HOSTELLERIE DE LEVERNOIS offers facial and body treatments, as well as relaxation moments. Check the services included in your gift box to learn more about HOSTELLERIE DE LEVERNOIS.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box from HOSTELLERIE DE LEVERNOIS has access to the same services as other customers, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at HOSTELLERIE DE LEVERNOIS.
Is parking included in my gift box?
The gift box does not include parking. You can park in the HOSTELLERIE DE LEVERNOIS establishment parking lot, but additional charges may apply.
Is breakfast included in my gift box?
Breakfast is not included in the HOSTELLERIE DE LEVERNOIS gift boxes. For a complete stay, you can choose the stay box which includes a menu at Bistrot du Bord de l'Eau, or add this option during your booking at HOSTELLERIE DE LEVERNOIS.
Is special attention given to the recipient of a gift box?
At HOSTELLERIE DE LEVERNOIS, we pay special attention to the recipients of our gift boxes by offering them an exceptional experience. You can fully enjoy our gastronomic services, our Sisley spa or our enchanting setting, all in a privileged environment. HOSTELLERIE DE LEVERNOIS.
Is a welcome drink included in my gift box?
The welcome drink is not systematically included in the HOSTELLERIE DE LEVERNOIS gift boxes. However, you can enjoy it during your stay or meal at our establishment HOSTELLERIE DE LEVERNOIS.
Should we bring towels to the Spa?
Towels are provided by the establishment during your session at the Spa Sisley of the Hostellerie de Levernois.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. HOSTELLERIE DE LEVERNOIS offers a wide range of gastronomic, spa, and stay gift boxes to meet all your expectations. Each box can be chosen and personalized to offer a unique experience to your colleagues, directly from our official HOSTELLERIE DE LEVERNOIS store.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. Immediate delivery via email is possible for a last-minute gift box, with a gift pouch version at your home at HOSTELLERIE DE LEVERNOIS.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume at HOSTELLERIE DE LEVERNOIS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for gastronomy, spa, or stay gift boxes at our establishment HOSTELLERIE DE LEVERNOIS.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number and the new address by email. We will update the information so that the recipient can fully enjoy their experience at the HOSTELLERIE DE LEVERNOIS.
How can I leave a review for my gift box?
You can share your review of your experience by logging into your customer account on our website. The terms for leaving a review are specified during your booking at HOSTELLERIE DE LEVERNOIS.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via the online form. Opening hours and telephone contact details are available on our site. HOSTELLERIE DE LEVERNOIS offers you a gastronomic and wellness experience in Burgundy.
Is there a dress code for the gift box?
To enjoy your gift box at HOSTELLERIE DE LEVERNOIS, smart attire is recommended, especially for the gourmet restaurant. Le Bistrot du Bord de l'Eau offers a more casual setting, but it is preferable to avoid overly informal clothing. These guidelines apply to HOSTELLERIE DE LEVERNOIS.
From what age can I get a treatment?
The minimum age to enjoy a treatment at the Sisley spa of HOSTELLERIE DE LEVERNOIS is generally 16 years old, but it is advisable to check the specific conditions at the time of booking. Enjoy a complete wellness experience at our establishment HOSTELLERIE DE LEVERNOIS.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. Recipients can choose their dates directly with the establishment HOSTELLERIE DE LEVERNOIS.
How can one access the hotel from the airport?
To access HOSTELLERIE DE LEVERNOIS from the airport, you can choose to take a taxi or rent a car. The establishment is located in Burgundy, near Beaune, and its 7-hectare park offers a peaceful setting for your stay. HOSTELLERIE DE LEVERNOIS.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at HOSTELLERIE DE LEVERNOIS, which has adapted facilities for a comfortable stay. The establishment provides specific equipment to guarantee an optimal welcome to all its visitors, HOSTELLERIE DE LEVERNOIS.
Are pets allowed in the establishment?
HOSTELLERIE DE LEVERNOIS accepts pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus of HOSTELLERIE DE LEVERNOIS are available on the detailed sheet of each gift box or directly on the establishment's website. You will find there the offers of La Table de Levernois, our starred restaurant, and of the Bistrot du Bord de l'Eau, as well as the treatments offered in our Spa Sisley. The menus may vary according to the seasons and availability at HOSTELLERIE DE LEVERNOIS.
What are the hours of operation?
The hours of HOSTELLERIE DE LEVERNOIS vary depending on the service. The gastronomic restaurant and the waterside bistro offer hours suited to meals, while the spa and rooms provide moments of relaxation at specific hours. You will find the details on the establishment's website HOSTELLERIE DE LEVERNOIS.
Is there parking available near the establishment?
HOSTELLERIE DE LEVERNOIS has a private parking lot for its customers, allowing them to park their vehicle safely during their stay or visit.
What are the delivery methods for gift boxes/vouchers?
The HOSTELLERIE DE LEVERNOIS gift boxes can be delivered immediately by email or sent by mail to your home. You can choose and customize your gift box according to your wishes, with a gift pouch version for an extra touch. The delivery is fast and secure, directly from our official HOSTELLERIE DE LEVERNOIS store.
Is postal delivery offered?
Our gift boxes are available for postal delivery. You can choose to have them sent to your home or opt for an immediate email delivery, depending on your preferences. Take advantage of this option to offer an exceptional moment to your loved ones at HOSTELLERIE DE LEVERNOIS.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic experiences, spa treatments, and stays at our establishment, HOSTELLERIE DE LEVERNOIS.
Is the gift box available in physical format?
Yes, HOSTELLERIE DE LEVERNOIS offers its gift boxes in physical format, with a gift pouch version delivered to your home. You can also choose immediate email delivery if you prefer a digital version.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped in an elegant pouch for a neat presentation, reflecting the excellence of the HOSTELLERIE DE LEVERNOIS.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for instant redemption. Take advantage of this convenient option to offer a gastronomic, spa, or stay experience at HOSTELLERIE DE LEVERNOIS.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. Delivery is immediate by email, or you can choose a gift pouch version delivered to your home. Shipping costs vary depending on the options chosen at HOSTELLERIE DE LEVERNOIS.
Do you deliver gift boxes internationally?
We ship our gift boxes internationally. Shipping costs and delivery times vary depending on the destination, for an exceptional experience at our establishment HOSTELLERIE DE LEVERNOIS.
What are the delivery times for gift boxes by mail?
The HOSTELLERIE DE LEVERNOIS gift boxes are shipped within 24 to 48 hours by mail. You can also choose to send them immediately by email for last-minute delivery, directly to the address of your choice. Enjoy our gift boxes to offer an unforgettable experience at our establishment, HOSTELLERIE DE LEVERNOIS.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are indicated at the time of purchase, at our establishment HOSTELLERIE DE LEVERNOIS.
Is express delivery available?
For express delivery of your gift box, you can choose immediate email sending. HOSTELLERIE DE LEVERNOIS also offers a gift pouch version delivered to your home.
How can I track my order?
You can track your order by logging into your account on our website. The tracking and delivery conditions are specified at the time of your purchase. Enjoy the exceptional experience offered by the Hostellerie de Levernois.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Immediate delivery by email is available for quick delivery, or you can opt for a gift pouch version delivered to your home. These options are offered by HOSTELLERIE DE LEVERNOIS.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 3 business days. You can also choose to send it immediately by email for instant delivery. All our gift boxes are available at HOSTELLERIE DE LEVERNOIS.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment HOSTELLERIE DE LEVERNOIS.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At HOSTELLERIE DE LEVERNOIS, we invite you to check the terms directly on your gift box for a hassle-free experience.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of HOSTELLERIE DE LEVERNOIS. You can enjoy different experiences such as lunch or dinner at Bistrot du Bord de l'Eau, a facial treatment at Spa Sisley, a gourmet menu at La Table de Levernois, a tea time, or a stay in a Charme room with a Bistrot menu at HOSTELLERIE DE LEVERNOIS.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions of the HOSTELLERIE DE LEVERNOIS. You can enjoy your gift box for a gastronomic experience, a stay, or a relaxing moment at our establishment HOSTELLERIE DE LEVERNOIS.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at the HOSTELLERIE DE LEVERNOIS to enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation of your reservation made with a gift box is possible according to the conditions specified during your reservation at the HOSTELLERIE DE LEVERNOIS.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on the availability of the establishment. The exact terms are indicated at the time of booking, at our establishment HOSTELLERIE DE LEVERNOIS.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book a gastronomic experience, a spa treatment, or a stay at our establishment HOSTELLERIE DE LEVERNOIS.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
HOSTELLERIE DE LEVERNOIS offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover our available offers online, with options for gastronomic stays or spa treatments in Burgundy.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, featuring gastronomic experiences, stays, or spa treatments. You can give a lunch at Bistrot du Bord de l'Eau, a dinner at La Table de Levernois, or a stay in a Charme room with a Bistrot menu for a memorable getaway. These gift boxes are available at our establishment HOSTELLERIE DE LEVERNOIS.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOSTELLERIE DE LEVERNOIS are official and guaranteed without intermediaries. You pay the best rate directly to the establishment, with secure payment. All our boxes are customizable and can be sent immediately by email or in a gift pouch to your home, for an authentic experience in Burgundy.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes correspond to those you can enjoy and appreciate on-site at the HOSTELLERIE DE LEVERNOIS. You will find gastronomic experiences, spa treatments, and exceptional stays, in line with what we offer in our gift boxes.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking, such as a massage instead of a facial treatment, at our establishment HOSTELLERIE DE LEVERNOIS.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from HOSTELLERIE DE LEVERNOIS.
Is online payment secure?
Online payment for your gift boxes is fully secured on our website, with a protected transaction for your banking data. This way, you can shop with complete peace of mind, directly from our establishment HOSTELLERIE DE LEVERNOIS.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at HOSTELLERIE DE LEVERNOIS.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at HOSTELLERIE DE LEVERNOIS, combining gastronomy, spa, and stay in our 5-star establishment in Burgundy. Each box allows you to enjoy an overnight stay, a meal in our starred restaurant, or a moment of relaxation in our Sisley spa, all in an exceptional setting.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at HOSTELLERIE DE LEVERNOIS.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery or a gift pouch version at your home, depending on your choice. Enjoy the exceptional experience offered by the HOSTELLERIE DE LEVERNOIS.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases at HOSTELLERIE DE LEVERNOIS.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for the HOSTELLERIE DE LEVERNOIS gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the HOSTELLERIE DE LEVERNOIS website. The reservation conditions are specified at the time of your gift box purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at HOSTELLERIE DE LEVERNOIS.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOSTELLERIE DE LEVERNOIS. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Your gift box will be sent immediately in digital format, and you benefit from the best rate directly from the HOSTELLERIE DE LEVERNOIS establishment.
Can a promotional code be used?
You can use a promotional code when purchasing a gift box. Check its validity and usage in the general terms and conditions of our establishment, HOSTELLERIE DE LEVERNOIS.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the establishment HOSTELLERIE DE LEVERNOIS.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOSTELLERIE DE LEVERNOIS establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included in the box for a unique and thoughtful touch, much like the exceptional experience offered by HOSTELLERIE DE LEVERNOIS.
Can we add options to your gift box offers?
The gift boxes from HOSTELLERIE DE LEVERNOIS can be customized to your liking, with various options such as stays, gourmet meals, or spa treatments.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select the option during your online order for an extra touch of elegance, directly from our official HOSTELLERIE DE LEVERNOIS store.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The gift boxes from HOSTELLERIE DE LEVERNOIS are designed to fit your desires, whether it's for a birthday, a wedding, or any other celebration. Take advantage of this opportunity to offer a unique experience at our establishment, HOSTELLERIE DE LEVERNOIS.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions of the establishment HOSTELLERIE DE LEVERNOIS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability. The sending conditions are specified at the time of purchase, in our establishment HOSTELLERIE DE LEVERNOIS.
Can partially used gift boxes be refunded?
Partially used gift boxes from HOSTELLERIE DE LEVERNOIS are non-refundable. The terms of use are specified at the time of purchase for a gastronomic or wellness experience in Burgundy.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The gift boxes from HOSTELLERIE DE LEVERNOIS offer flexibility to choose and customize your desires, with immediate digital delivery or a gift pouch version sent to your home. HOSTELLERIE DE LEVERNOIS.
Does the right of withdrawal apply to the purchase of a gift box?
The HOSTELLERIE DE LEVERNOIS gift boxes are neither exchangeable nor refundable, as they correspond to service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is not possible. The gift boxes of HOSTELLERIE DE LEVERNOIS are valid according to the conditions specified at the time of purchase, in our establishment HOSTELLERIE DE LEVERNOIS.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a new version will be sent to you quickly according to the conditions of the HOSTELLERIE DE LEVERNOIS establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from HOSTELLERIE DE LEVERNOIS are non-refundable once purchased. The terms and conditions specify that the boxes are valid for a reservation within 12 months of purchase and cannot be exchanged for their monetary value.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the voucher before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at HOSTELLERIE DE LEVERNOIS.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, HOSTELLERIE DE LEVERNOIS offers a credit valid for a future reservation, subject to the terms of use specified at the time of purchase.
How can I redeem the cashback?
To use your gift box, you can book directly with HOSTELLERIE DE LEVERNOIS by following the instructions provided with your box. The recipient can choose their stay or service dates according to availability and the conditions indicated on the box.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the conditions of the HOSTELLERIE DE LEVERNOIS establishment. They are specified at the time of purchase and vary according to the type of gift box chosen.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOSTELLERIE DE LEVERNOIS are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, in our establishment HOSTELLERIE DE LEVERNOIS.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box, depending on the availability at our establishment HOSTELLERIE DE LEVERNOIS. We recommend checking the available dates when making your reservation to fully enjoy your experience.
Is booking with a gift box subject to availability?
Booking with a gift box at HOSTELLERIE DE LEVERNOIS is subject to the establishment's availability. We recommend booking as soon as possible to enjoy your gastronomic, spa, or stay experience in Burgundy.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password at HOSTELLERIE DE LEVERNOIS.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have the number that appears on it ready. This number is necessary to validate your reservation at HOSTELLERIE DE LEVERNOIS.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at HOSTELLERIE DE LEVERNOIS. For a gastronomic experience, you can enjoy the Bistrot du Bord de l'Eau or La Table de Levernois, our starred restaurant. For a moment of relaxation, the Spa Sisley welcomes you for facial and body treatments. HOSTELLERIE DE LEVERNOIS.
Can I use my gift box on holidays?
The use of your gift box at HOSTELLERIE DE LEVERNOIS is possible on public holidays, subject to the establishment's availability. To make the most of it, we recommend booking in advance, whether for lunch or dinner at Bistrot du Bord de l'Eau, a treatment at Spa Sisley, or a stay in our 5-star hotel in Burgundy.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with the Hostellerie de Levernois.
Can I book online with my gift voucher?
Booking with a gift box is done directly at HOSTELLERIE DE LEVERNOIS, where you can choose your dates and finalize your reservation.
Can I make a reservation by phone with my gift box?
Telephone reservations with a gift box are possible at HOSTELLERIE DE LEVERNOIS, subject to availability and the establishment's conditions.
Can I make a reservation by email with my gift box?
You can make a reservation by email with your gift box by following the reservation procedures of HOSTELLERIE DE LEVERNOIS, which will allow you to fully enjoy your gastronomic or wellness experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You may exchange your gift box for a box of equal or lesser value, subject to the establishment's conditions. This change is subject to availability and the rules in effect at HOSTELLERIE DE LEVERNOIS.
Does my gift box cover the entire service?
Your gift box covers the chosen service, as indicated on your exchange voucher. Any additional supplements or options, such as extra meals or treatments, are at your own expense. Enjoy your experience at the Hostellerie de Levernois to the fullest.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid for a gastronomic experience, a spa treatment, or a stay at our establishment HOSTELLERIE DE LEVERNOIS.
Can my gift box be used all at once?
Your gift box can be used in one go for a gastronomic experience, a stay, or a spa treatment at HOSTELLERIE DE LEVERNOIS. You can book your dates directly with the establishment HOSTELLERIE DE LEVERNOIS.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at the HOSTELLERIE DE LEVERNOIS, a 5-star establishment in Burgundy. You can enjoy our gourmet restaurants, our Sisley spa, or our charming rooms in an exceptional setting.
Is my gift box valid in only one establishment?
Your gift box is valid only at the HOSTELLERIE DE LEVERNOIS, a 5-star establishment in Burgundy. You will thus be able to fully enjoy our gastronomic restaurant, our Sisley spa, or our charming rooms in an exceptional setting.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Upgrade options may include a move to a room with a park view or a more spacious suite. For more information, check the conditions of your gift box and availability at the HOSTELLERIE DE LEVERNOIS.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can book your dates at the establishment to enjoy your experience. This box is valid at our establishment HOSTELLERIE DE LEVERNOIS.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen. The terms are specified on your gift box or during the booking at our establishment, HOSTELLERIE DE LEVERNOIS.
Is an ID required upon arrival when using a gift box?
HOSTELLERIE DE LEVERNOIS may ask for your ID upon arrival when using your gift box.
Do you accept pets?
HOSTELLERIE DE LEVERNOIS does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at HOSTELLERIE DE LEVERNOIS, log in to your account and follow the instructions on our website. You can choose from our gastronomic, spa or stay offers, and book your dates directly with our establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly on our official HOSTELLERIE DE LEVERNOIS website.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability and conditions of the HOSTELLERIE DE LEVERNOIS establishment.
What are the check-in and check-out times?
The check-in and check-out times at HOSTELLERIE DE LEVERNOIS are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy your stay at our establishment HOSTELLERIE DE LEVERNOIS.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a gastronomic experience at the starred restaurant, a relaxing moment at the Sisley spa, or a stay in a Charme room with a Bistrot menu, depending on the option selected at HOSTELLERIE DE LEVERNOIS.
What is the difference between a gift box and a free amount voucher?
At HOSTELLERIE DE LEVERNOIS, a gift box allows you to choose from predefined experiences such as lunch at Bistrot du Bord de l'Eau, a facial treatment at Spa Sisley, or a stay in a Charme room, while an open amount voucher lets you pay for a service up to the amount of your choice.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the conditions of use and booking at HOSTELLERIE DE LEVERNOIS.
How do I use a gift box during booking?
To use your gift box at HOSTELLERIE DE LEVERNOIS, book directly with the establishment by mentioning your unique code. Choose your reservation dates according to availability, and you will be able to fully enjoy the gastronomic or relaxation experience offered by HOSTELLERIE DE LEVERNOIS.
Can the gift box be transferred to a third party?
You can gift the box to a third party by indicating the recipient during the order. The beneficiary can then book their dates at our establishment HOSTELLERIE DE LEVERNOIS.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment HOSTELLERIE DE LEVERNOIS.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HOSTELLERIE DE LEVERNOIS.
What is the validity period of a gift box?
The gift boxes from HOSTELLERIE DE LEVERNOIS are valid for a period of 1 to 3 years. This duration allows the recipient to fully enjoy their gastronomic, spa, or stay experience in Burgundy according to their availability. The exact duration is indicated at the time of purchase of the box at HOSTELLERIE DE LEVERNOIS.
Are children allowed?
HOSTELLERIE DE LEVERNOIS welcomes children in a suitable environment, notably with its 7-hectare park and Bistrot du Bord de l'Eau offering a friendly setting. Families can thus fully enjoy their stay at this establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient can use their gift box for a stay, a meal, or a treatment at our establishment, HOSTELLERIE DE LEVERNOIS. If the amount of the gift box is not fully used, the remaining balance cannot be carried over to another service. In case of exceeding the amount, an additional payment will be required according to the establishment's conditions.
Is the spa access private?
Access to the Sisley spa at HOSTELLERIE DE LEVERNOIS is included in the dedicated gift boxes, with facial and body treatments for a complete well-being experience. You can enjoy moments of relaxation in our establishment HOSTELLERIE DE LEVERNOIS.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, stays in Charme rooms, Sisley Spa treatments, menus at our starred restaurant, and relaxation moments like the Tea Time. These gift boxes are available for exceptional stays at our establishment HOSTELLERIE DE LEVERNOIS.